Join us for an exclusive breakout session, "Irresistible Service: From Moments of Truth to Moments of Joy," with expert, Summer Pailet, as she dives deep into the strategic leadership required for best-In-class Guest Experience.  You'll explore real Guest feedback and key insights that pinpoint the greatest opportunity areas, while learning how top-performing companies leverage a guest-first culture to drive competitive advantage. Engage in interactive discussions on incentivizing the right behaviors, holding teams accountable, rewarding excellence, and leading your Bakery teams to say yes to the Guest!

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