In this hands-on breakout session, we’ll dive deep into what product quality truly means for our brand and how every team member plays a role in protecting it. Attendees will explore our updated quality standards, learn winning tactics for consistently hitting the mark, and gain practical tools for training their teams to embrace a product quality mindset. We'll walk through the recent changes to our operations manual for baking and frosting standards and connect the dots between flawless execution and exceptional guest experiences. Through interactive exercises, real-world scenarios, and peer sharing, this session will leave you with the clarity, confidence, and coaching tools to uphold our standards every shift, every day.